S/C Black BLK-IPS102M Uživatelský manuál stáhnout pdf (Strana 31)

292.0 Megapixel H.264 Network IP Camera User Manual

APPENDIX A: TROUBLESHOOTING

A.4 Support

If you cannot resolve an issue, please contact Supercircuits Support at 1.800.335.9777 for assistance.

When you contact support, please provide the server reports, log le and a brief description of the

problem, if possible.

• To generate a server reports, enter the following into the IE address eld:

https://<IP ADDRESS>/nvc-cgi/admin/param.cgi?action=list

- and -

https://<IP ADDRESS>/nvc-cgi/admin/vca.cgi?action=list

where <IP ADDRESS> is the IP address of your camera. The server report contains important

information about the device, as well as a list of the current parameters.

• To generate a log report, use IE to log into the unit. In the View screen, click the following items,

entering security information when required:

SETUP > Maintenance > System Log > LOG LIST

Click the name of the Log List of interest to open it.

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S/C Black BLK-IPS102M Uživatelský manuál Strana 31